Contact Us

Frequently asked questions (FAQ)

What are the landed costs and customs clearance fees when dealing under CFR Incoterms?

The exact amount for landed costs and clearance fees varies with each shipment. We understand that not having a fixed figure can be challenging. However, even many large organizations do not know the precise costs in advance. When they provide a landed cost estimate (covering clearance, handling, and delivery), it typically includes built-in margins or buffers to account for uncertainties.

Therefore, when operating under CFR or CIF Incoterms, it is often more cost-effective to work with a rough budget or estimate for port handling, clearance, and freight. This approach allows you to pay only the actual costs incurred, rather than an inflated estimate that includes profit margins or contingency buffers.

To be absolutely safe, we argue roughly 75-125AUD is fair per Ton.

How does Incoterms work?

Incoterms (International Commercial Terms) are globally recognized rules published by the International Chamber of Commerce (ICC) that define the responsibilities of buyers and sellers in international trade transactions. They clarify key obligations such as delivery points, risk transfer, transportation costs, and insurance arrangements. Each Incoterm—such as EXW, FOB, CFR, or CIF—specifies exactly when risk passes from the seller to the buyer and which party is responsible for freight, customs clearance, and insurance. By selecting an Incoterm, both parties establish a common understanding of costs and liabilities, reducing the risk of disputes during shipment.

Can you handle delivery and customs clearance on my behalf?

Yes, we can manage both customs clearance and delivery to your farm. Moreover, we do not mark up these services. Any costs incurred for clearance, freight, or delivery will be passed through at cost, and we will provide you with the corresponding invoices for full transparency. You will only be charged for the actual expenses we incur on your behalf.

Why should we trust you with a deposit? How do we know you won't take the money and disappear?

That is a fair and important concern, and I am not a big company.

We take your trust—and your funds—seriously. Here is how we provide assurance:

1. Verifiable Business Identity: We operate as a registered legal entity. You can verify our business registration, tax identification number, and physical address independently.

2. Contractual Commitment: All deposit arrangements are governed by a written agreement that clearly states the scope of work, delivery milestones, and terms for refund or recourse in the unlikely event we fail to perform.

3. Payment Traceability: Deposits are made via bank transfer to a business account in our legal entity name—never to personal accounts or untraceable methods. This creates a clear financial record.

4. Small-Scale Trial Option: If you remain uncertain, we can begin with a smaller, lower-risk transaction to demonstrate our reliability before moving to larger deposit amounts.

Ultimately, we recognize that trust must be earned, not demanded. We invite you to verify every claim we make and to proceed only at a pace you are comfortable with.

What happens if there are unexpected fees or delays during clearance?

• No unexpected bill without your approval. We will never incur an unforeseen fee on your behalf without contacting you first, explaining the reason, and obtaining your explicit consent — unless doing so would cause a larger financial penalty (e.g., daily storage fees). In that rare case, we will act immediately and notify you ASAP.

• We absorb small surprises. In line with our agreement, we will cover it ourselves. Our goal is to share your risk, not just pass it along.

• Full documentation. If a larger unexpected charge arises, you will see the original invoice from the port, carrier, or government authority. No markup. No hidden margin.

• Delays are communicated proactively. If a delay occurs, we will tell you what we know, what we are doing about it, and when you can expect the next update — even if that update is "we are still waiting." We will resolve issue pragmatically and as cost efficiently as possible.

Do you offer any guarantees on delivery timelines?

While we cannot guarantee absolute precision due to factors beyond our control (e.g., customs holds, weather, carrier delays), we provide realistic estimated delivery windows based on historical performance. If a delay results from our own error—such as missed paperwork or misrouting—we will work to resolve it at our cost. For third-party delays, we will communicate proactively and help you pursue any applicable claims with the carrier or forwarder.

Can I work with my own freight forwarder or customs broker instead?

Yes, absolutely. We can coordinate with any third-party logistics provider you prefer. Please note that if you use your own forwarder or broker, we cannot be responsible for their errors, delays, or fees. We are happy to share shipment documentation directly with them to facilitate a smooth handoff.

What is your refund or cancellation policy for deposits?

We work closely with our farmers and growers, and we recognize that circumstances can change. Our approach to deposit refunds is designed to be fair, transparent, and dependent on what has been agreed in writing for each specific transaction.

• If you change your mind before any costs are incurred: We are happy to coordinate a full refund of your deposit. No penalty. No hard feelings.

• If costs have already been incurred on your behalf: You will only be charged for verifiable, out-of-pocket expenses we have committed to third parties (e.g., booking fees, port charges, customs deposits). We will provide documentation for all such costs, and the remaining unused portion of your deposit will be refunded promptly.

Because every grower and shipment is unique, we document all cancellation terms clearly in our agreement before any deposit is collected. We encourage you to review those terms and ask questions upfront — we are always happy to clarify.